Before & After Purchase
Welcome to SundayWish Help Center 💕
Here you can find important information about shipping, returns, payments, and other order-related questions.
Shipping Information
At SundayWish, every order is carefully prepared to bring you a special surprise experience.
1. Processing Time
Orders are usually processed and shipped within 5–12 business days after payment confirmation.
Once your order is shipped, you will receive a confirmation email with tracking information.
2. Delivery Time
Estimated delivery time after shipment: 7–15 business days
Delivery times may vary depending on customs clearance, local carriers, holidays, weather, and other unexpected circumstances.
3. Shipping Fee
Enjoy free shipping on orders over $69.
For orders below the free shipping threshold, shipping fees will be calculated at checkout.
4. Shipping Disclaimer
To ensure smooth delivery, please make sure your shipping address is complete and accurate, including your street address, apartment/unit number, floor number, room number, and any other required details.
SundayWish is not responsible for delays, failed deliveries, or returned packages caused by:
- Incorrect or incomplete shipping information provided by customers
- Customs clearance, import restrictions, or unpaid customs fees
- Shipping carrier delays, weather, holidays, strikes, or other force majeure events
- Package loss or theft after delivery to the customer's provided address
Return & Exchange
At SundayWish, we carefully prepare every order to create a special surprise experience. Please review our return and cancellation policy below.
1. Order Cancellation & Refunds
If your order has not been shipped yet, you may contact us to request a cancellation.
Once the cancellation is confirmed, we will issue a full refund to your original payment method.
Please note that once your order has been shipped, we are unable to accept cancellations or refund requests due to the nature of our products.
2. Damaged or Incorrect Orders
If your order arrives damaged, contains missing items, or you receive an incorrect item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos or videos of the issue
We will review your request and provide an appropriate solution.
3. Non-Returnable Items
Due to the surprise and curated nature of our products, we do not accept returns or exchanges for:
- Change of mind after shipment
- Items that have been opened, used, or damaged after delivery
- Incorrect shipping information provided by customers
Payment & Tax Information
1. Payment Methods
We currently accept payments securely through PayPal.
All payments must be completed before your order can be processed.
Your payment information is securely handled by PayPal. SundayWish does not store your full payment details.
2. Taxes & Import Fees
International orders may be subject to customs duties, import taxes, or other fees depending on your country or region.
Customers are responsible for checking their local tax and customs policies before placing an order.
SundayWish does not cover any customs duties, import taxes, or related fees. Any additional charges required by customs authorities must be paid by the customer.
If a package is delayed, refused, or returned due to unpaid customs fees, SundayWish is not responsible for any related costs or delays.
Contact Us
If you have any questions about your order, please feel free to contact us:
Email: support@sundaywish.com